Questions and Answers

How long will it take for my package to arrive?

That's a tricky question as it depends, most orders ship within 1 or 2 business days. If you want a specific timeframe for a product please contact us.

How safe is my information?

All payments are independently processed through third-party providers, we don not collect any payment information. Our payment providers offer a high security standard so ensure your information is protected.

How do returns work?

Please check this page for all the details about returns. 

The summary is, we offer 30 days for returns, are happy to repair or replace items that arrive damaged. But, might deduct a restocking fee of 15% plus shipping if you decide to return your item for other reasons not covered in our warranty.

Are you really a Sun Conure?

Yes, my name is Chip and I'm a female Sun Conure and I literally oversee any move my pet parents do while processing your queries and orders. Fun fact, I have poked holes in most of my parents T-shirts.